This outlines all of the emails that Spreedly currently sends, both to your customers and to you as a client.
Spreedly sends out a receipt to the email address the customer provides when they subscribe.
Example email:
Subject: You have purchased a subscription from Hal's Sprocket Center
Hello,
You have successfully purchased the following subscription from
Hal's Sprocket Center:
---------------------------------------------
Super Duper Featureful Plan
---------------------------------------------
This is a really featureful plan.
Subscription for 1 Month: $9.00
You purchased this subscription on August 28, 2008 at 13:35 GMT.
It will start immediately and will auto-renew on September 27, 2008
(one day before your subscription expires to ensure a continuous
subscription).
Thank you very much!
http://sprockets.example.com/
When Spreedly communicates with the payment gateway and tries to charge a new customer, it will of course let the customer know about any issues that they can correct. If on the other hand it encounters an unknown, unrecoverable or in general any error that the customer can't correct, then it will send this email to you. The Spreedly support team also receives these emails and reviews them to make sure the issue isn't with Spreedly.
Example email:
Subject: Unable to collect funds
The payment gateway failed to capture the requested funds. We received this message:
The payment system is not responding. Timeout::Error
You can see the subscriber:
http://spreedly.com/sprockets/subscribers/1234
The subscriber was trying to use visa.
-----------------------
Spreedly
When Spreedly successfully auto-renews a customer's subscription we send them an email. You will also receive a copy.
Example email:
Subject: Your Hal's Sprocket Center subscription has been successfully renewed
Hello,
The following subscription from Hal's Sprocket Center has been successfully renewed:
---------------------------------------------
Super Duper Featureful Plan
---------------------------------------------
This is a really featureful plan.
Renewal for 1 month: $9.00
Thank you!
http://sprockets.example.com
If Spreedly encounters an error when trying to renew a customer's subscription, they receive this email. You will also receive a copy.
Example email:
Subject: Unable to renew your Hal's Sprocket Center subscription
Hello,
We were unable to renew the following Hal's Sprocket Center subscription:
---------------------------------------------
Basic
---------------------------------------------
This is our basic plan, but it's still great.
Renewal for 1 month: $5.00
This transaction cannot be processed. Please verify your subscription settings as soon as possible to ensure uninterrupted service:
https://spreedly.com/sprockets/subscriber_accounts/3f786850e387550fdab836ed7e6dc881de23001b
Thank you!
http://sprockets.example.com