Today, we're happy to announce the release of a dedicated support site, providing you with a single location to get help when you run into an issue using Spreedly. Beyond providing answers to common questions and connecting you with Spreedly's excellent support people, we're particularly excited to provide a transaction searching and debugging tool for you to more quickly diagnose why a transaction failed.
Although our API provides endpoints to retrieve transaction information as well as the transcript of our communication with your payment gateway, we're making it even easier to pull up and view a transaction in a web interface. This is especially helpful in the case of a transaction failure when you're trying to diagnose what might have happened. At times there are issues on the payment gateway side where some settings might need to be adjusted, but other times Spreedly may need to step in and help with the error returned.
We've made it clear as to what the next steps should be to find out how to deal with a failed transaction. To get started using transaction debugging, head over to https://support.spreedly.com
If you want to search for a transaction, just enter the token of the transaction you're curious about and click the "Search Transactions" button. You'll need to be logged in to your Spreedly account to view the transaction information.
We'll be continuing to build out features and functionality in the coming months, so stay tuned. Let us know what you think and if there's other information you'd find helpful in diagnosing your issues by emailing us at firstname.lastname@example.org.
With the addition of the new support site, we're continuing to work hard to provide you the very best support possible.