Mathias Fonseca, head of payments at PedidosYa, needed to improve the payments flow when PedidosYa launched online payments. PedidosYa also needed the ability to change payment providers quickly and easily.
User experience is critical for delivery businesses
PedidosYa started as a food delivery company, but has recently expanded to deliver almost anything a customer wants.
Reducing payment provider complexity
When payment provider services go down, PedidosYa needs the flexibility to switch providers on the fly, to prevent large amounts of lost orders.
“Being able to change providers whenever you want is really important because the market is always changing in LATAM.”
MATHIAS FONSECA, PAYMENTS AT PEDIDOSYA
Payments plays an important role
Traditionally, PedidosYa relied on partners to reimburse them for orders, but eventually decided to switch to online, real-time payments. PedidosYa could not find one solution to help with fraud, tokenization, and redundancy.
With Spreedly they were able to solve all of their new payments problems, with one integration.
"We found Spreedly as a perfect solution for vaulted tokenization of our cards so that we can switch providers whenever we want. We have redundancy with them, and also we can use one of the features of Spreedly called Payment Method Distribution to go to whatever provider we want in terms of anti-fraud."