About Berkshire Hathaway Travel Protection: A trust-first travel insurance provider

Berkshire Hathaway Travel Protection (BHTP) provides travel insurance and trip protection to U.S. travelers around the world. Since 2014, BHTP has focused on closing the trust gap in travel insurance, operating under the philosophy that “claims is our product.” That mindset shapes everything they do, from policy purchase to reimbursement, ensuring customers feel protected and supported throughout their travel experience. In an industry where trust is paramount, BHTP understands that payments play a central role in delivering that confidence.

The Problem: Payment complexity at critical purchase moments

Travel purchases are high-stakes moments. Customers are booking flights, hotels, and experiences, and when they reach the final checkout step, there is no room for uncertainty. If a payment fails or feels unreliable, trust erodes immediately. At the same time, customer expectations around payments are evolving rapidly. Travelers may choose one method to purchase a policy and prefer a different method when receiving reimbursement for a claim. New digital payment options and faster payout mechanisms continue to emerge, adding complexity to BHTP’s payments environment. Managing multiple payment methods and providers while maintaining a seamless checkout experience placed growing pressure on internal teams. The organization needed a way to optimize its payments stack without diverting focus from its core mission of serving customers.

The Solution: Flexible orchestration for evolving payment options

BHTP implemented Spreedly’s Payments Orchestration platform to optimize and future-proof its payments infrastructure. Spreedly enables secure storage of payment details while providing the flexibility to integrate with the right mix of payment service providers. With Payments Orchestration, BHTP can offer customers multiple ways to pay for their travel insurance and multiple ways to receive reimbursements. The platform allows the payments team to adapt quickly as new payment methods enter the market without requiring large-scale technical rebuilds. By abstracting the complexity of payment integrations, Spreedly allows BHTP to focus on improving the customer experience rather than managing the operational burden of payments infrastructure.

The Results: Seamless payments that reinforce customer trust\

With an optimized payments stack, BHTP delivers a seamless checkout experience during critical purchasing moments, reducing the risk of cart abandonment and lost sales. Customers can choose their preferred payment methods with confidence, and reimbursement processes align with modern expectations for speed and convenience. Internally, BHTP benefits from increased flexibility and reduced operational distraction. The payments team can enable new capabilities without disrupting the broader business, allowing leadership to concentrate on strengthening core offerings.

For BHTP, payments are not merely transactional. They are foundational to trust. By leveraging Spreedly’s Payments Orchestration platform, the company ensures that payment certainty reinforces the positive customer experience that defines its brand.