About HotDoc: Australia’s leading patient engagement platform

HotDoc is Australia’s largest patient engagement platform, connecting over 8 million active patients with more than 21,000 listed doctors. Nearly one in three Australians rely on HotDoc to book appointments and manage their family’s health. Clinics and medical practitioners use HotDoc as an all-in-one solution for online bookings, telehealth, appointment reminders, digital patient forms, mobile and kiosk check-ins, prescription renewals, and preventative health outreach.

The Problem: Scaling secure payments across healthcare

As HotDoc scaled, they needed a secure, flexible payments strategy to protect patient payment information while improving operational efficiency. Integrating with multiple payment gateways individually was time-consuming, often taking three to six months per gateway. Maintaining PCI compliance and keeping sensitive data secure added further complexity, diverting valuable internal resources from improving the patient experience.

The Solution: Accelerating integration through secure orchestration

HotDoc leveraged Spreedly’s Payments Orchestration platform to connect seamlessly with multiple payment gateways through a single API. Patient payment information is tokenized and securely stored in Spreedly’s PCI Level 1 compliant vault, ensuring that HotDoc never sees or stores card details. This allowed HotDoc to secure sensitive data while maintaining a smooth, flexible payment experience for patients.

By outsourcing the technical complexity of integrating multiple gateways, HotDoc accelerated the onboarding of new payment partners, reducing integration time from months to weeks. Internal teams could then focus on building features and services that directly improved the healthcare experience for patients and clinics alike.

The Results: Improving patient trust and operational speed

With Spreedly, HotDoc provides patients with a secure, seamless payment experience while safeguarding sensitive information. Payments are processed reliably across multiple gateways, giving patients confidence that their data is protected. HotDoc’s development team has more time and resources to focus on patient-facing features, accelerating revenue growth and improving operational efficiency. 

Patients can easily manage their payment methods for future visits, while clinics benefit from streamlined payment processing, reinforcing trust and convenience across Australia’s largest healthcare engagement platform.