About PedidosYa: Leading Latin American delivery platform

PedidosYa is a leading food delivery company operating across Latin America. Originally focused on restaurant deliveries, the company has expanded its services to deliver nearly anything customers need, via mobile apps for Android and iOS as well as web platforms. Payments play a central role in PedidosYa’s operations, both in ensuring timely revenue collection and in providing a seamless user experience.

The Problem: Navigating fragmented and volatile markets

As PedidosYa grew, the company faced significant challenges with payments in the Latin American market. Previously, commissions were collected from restaurant partners, but switching to online, real-time payments introduced new complexities. Fraud prevention, tokenization, redundancy, and the ability to quickly adapt to changes in the regional payment landscape became major hurdles.

The market in Latin America is fragmented and fast-changing, and no single payment provider could meet all of PedidosYa’s needs. Downtime with any provider caused lost orders and disrupted customer experience. The team required a solution that could unify multiple payment providers, handle tokenization securely, and allow rapid switching to prevent revenue loss.

The Solution: Securing resilience through provider independence

PedidosYa turned to Spreedly to streamline their payments infrastructure. Spreedly enabled vaulted tokenization of customer cards, providing secure storage while allowing PedidosYa to switch payment providers whenever needed. The platform’s payment method distribution capabilities gave the company the flexibility to route transactions to different providers, including fraud prevention tools, without storing sensitive card data internally.

With Spreedly, PedidosYa was able to consolidate communication with multiple providers into a single integration, reducing operational complexity. The team could respond in near real time to outages or service disruptions from any individual payment provider, ensuring continuity and minimizing lost orders.

The Results: Guaranteed continuity and operational agility

By adopting Spreedly, PedidosYa gained resilience, flexibility, and efficiency in its payment operations. The company could maintain service continuity even when providers went down, ensuring that customers experienced smooth transactions and that revenue was reliably collected.

Tokenization and provider distribution improved both security and operational agility, allowing PedidosYa to navigate the complex LATAM payments landscape with confidence. According to Mathias Fonseca, the company’s payments lead, “Being able to change providers whenever you want is really important because the market is always changing in LATAM.”

PedidosYa now benefits from a streamlined payment process, enhanced fraud prevention, and a better experience for both their users and internal operations through a single, scalable Spreedly integration.