Trust Center

Compliance

Our compliance program focuses on the identification and implementation of relevant legislative statutory, regulatory, and contractual controls to ensure ongoing compliance for Spreedly and its customers.

Level 1 PCI

Spreedly is Level 1 PCI compliant — the highest and strictest level — and is on the Visa Global Registry of Service Providers and the Mastercard SDP Compliant Registered Service Provider list. You can find our supporting documentation on our PCI page. You can also view our attestation of compliance here.
                   - PCI page

PCI Security Standards Council  (PCI SSC)

Spreedly partners with other participating organizations to work with the PCI SSC to help secure payment data worldwide through the ongoing development and adoption of the PCI Security Standards. Learn more about our participation here.

SOC 2 Type 2 certification

Spreedly has passed its SOC 2 Type 2 audit with no exceptions. System and Organization Controls (SOC) is a suite of service offerings Certified Public Accountants (CPAs) provide in connection with system-level controls of a service organization or entity-level controls of other organizations. It is a reporting framework through which organizations can communicate relevant information about the effectiveness of their cybersecurity risk management program. It also allows CPAs to report on such information to meet the cybersecurity information needs of a broad range of stakeholders.

SOC 2, which stands for Service Organization Control 2, is an audit that deals with a service organization’s controls around protection and privacy of data. SOC 2 was designed by the AICPA for service providers storing customer data in the cloud. SOC 2 is an auditing and reporting engagement for companies that have cloud infrastructure.

To request a copy of Spreedly’s SOC 2 Type 2, contact us.

EMVCo

Spreedly’s 3DS2 solution is a multi-factor authentication protocol used to confirm digital identity during card not present checkout to prevent fraud. The solution is EMVCo certified including our iOS and Android SDKs as well.

Network Tokenization

Spreedly is a vendor neutral Network Token Provider and certified with both Visa and Mastercard. Knowing that Network Tokenization requires a cryptogram on the initial creation this provides an added layer of security when vaulting and using cards for future use. More information can be found here.

Security

Security at Spreedly is at the core of the Payments Orchestration service we provide our customers and we take this responsibility very seriously. Spreedly’s information security program leverages the Secure Controls Framework™, a meta-framework, to monitor, align, and assess various security and privacy regulatory and statutory obligations along with industry best practices to ensure a comprehensive program.

While there is no way to guarantee protection from all threats, our defense in depth approach to information security, summarized below, is intended to demonstrate our preparedness for and ability to respond to the ever-changing threat environment. Some of our key controls are detailed below for more insight see Spreedly’ve Level 1 Cloud Security Alliance (CSA) STAR certification here.

Hosting Security

Spreedly operates in a cloud based environment via AWS with multiple mechanisms in place to ensure resiliency and business continuity. For more information please reference the AWS datacenter PCI L1 compliance page, which certifies extensive physical protections as well, and houses various other banking, government, and security agencies.

Data Protection

Spreedly requires TLS v1.2 for its Core transactional API when supported by the connecting client. Beyond that single requirement, Spreedly’s secure configuration currently warrants an A+ rating from SSL Labs, meaning that Spreedly’s website security is resilient to attacks exploiting older weaker TLS versions.Spreedly uses the Advanced Encryption Standard (AES) with 256-bit keys when encrypting confidential data within the vault.  Each confidential record within the vault is encrypted using a separate, randomly generated, encryption key.  This key itself is then further protected by encrypting with an asymmetric key (RSA, 2048 bits).More details about Spreedly’s privacy program can be found here.

Vulnerability Management / Penetration Testing

Spreedly leverages several reputable outside sources for threat intelligence. Ongoing, internal and external independent, recurring third party vulnerability scanning and multiple yearly penetration tests are the proactive measures we use to identify security vulnerabilities within our environment. We take a methodical risk based approach when managing vulnerabilities that align to Spreedly’s risk appetite and tolerance. Remediation timelines are based on industry standards and account for the agility needed to address zero day vulnerabilities.

Spreedly also performs social engineering tests such as phishing campaigns on a regular basis in addition to table top exercises that seek to assess and improve our incident response to common likely and impactful threats such as ransomware.

Spreedly ID - Customer Admin Tool

Protecting data and customers with a suite of layered security tools that work in concert to keep all Spreedly customers’ safe. This comprehensive set of security functionality allows customers to limit security breaches, protect PCI data, and avoid malicious network access.

Encryption in Transit
When connecting to Spreedly ID, all data is encrypted in transit using only supported TLS protocols.

Password Best Practices
Longer passwords are harder to guess/crack. Spreedly recommends creating passwords using passphrases. Passphrases are made up of longer sentences and/or words that are meaningful to a user (and not others) that allows one to more easily remember a password without writing it down. Session timeouts due to inactivity and forced log outs are also in place.

Multi-Factor Authentication (MFA)
MFA is a required protection for all Spreedly ID access. MFA enhances security by requiring another factor of login verification to Spreedly administration tools versus just a single username and password. A necessity to strengthen defenses – Multi-Factor Authentication (MFA) goes a long way in protecting sensitive PCI data and network access. While it’s never possible to stop all data breaches and attacks, MFA can help merchants reduce the likelihood of a cyberattack.

Role-Based Access Control (RBAC)
Compartmentalize access to sensitive areas of your Spreedly administrative tools: Security keys, reporting, and more by leveraging RBAC. Spreedly offers several pre-configured roles to ensure the appropriate administration and needed separation for specific functions.Organizations can manage their own users’ access to sensitive company information by selecting the appropriate role(s) of key customer stakeholders. These user access controls result in a more secure method for employees to access the unique information they need to do their jobs and prevents them from accessing information that doesn't pertain to them.‍

Security Advisories

Spreedly will provide security notifications here related to potential threats to Spreedly information systems, our response, current status, and risk posture.
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Corporate Security

Ongoing Security Evaluation: Vulnerability Management / Penetration Testing / Red-Team Exercises

These terms mean different things to different organizations but they each share in representing a continuum of constantly assessing and improving information security — from known patchable vulnerabilities, syntactical coding exploits, and semantic process deficiencies. Spreedly performs all three of these assessment types (including social engineering tests such as phishing tests) on a regular basis in addition to process-only table top exercises that seek to assess and improve our incident response to common likely and impactful threats such as ransomware.

Layered Approach to Security

From an architectural perspective, Spreedly seeks to embrace zero trust security ideals where access to resources are fully authenticated, fully authorized, and fully encrypted based upon user credentials (with Multi-Factor Authentication) from inventoried and managed devices. And we measure our resilient information security posture against the Secure Controls Framework (SCF), bettering our ability to prevent, detect, and respond to information security attacks. We also maintain an "A" for our Security Scorecard score click below for the details.

Privacy

Privacy Controls

Spreedly leverages layers of controls to ensure the privacy and protection of customer data. Our privacy program includes but is not limited to a comprehensive data classification and handling policy along with directive and technical controls for data retention, sanitization, loss/leakage prevention, masking, and encryption at rest and in transit.

GDPR 

Spreedly is General Data Protection Regulation (GDPR) compliant, and maintains GDPR compliance for all the processors and sub processors in our technology stack where we decide on your behalf how data will be processed. More information about our GDPR compliance can be found here.

Privacy Shield

Spreedly remains a member of the US Privacy Shield which may afford customers with additional enforcement options as data protection laws are enforced in-country by the U.S. Department of Commerce. Spreedly also utilizes Standard Contractual Clauses with EU Data Controllers to ensure compliance with EU law regarding data protection. View our Privacy Policy here.

Privacy Policy

https://www.spreedly.com/privacy
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Reliability

Hosting Security

Spreedly operates in a cloud based environment via AWS with multiple mechanisms in place to ensure resiliency and business continuity. For more information please reference the AWS datacenter PCI L1 compliance page, which certifies extensive physical protections as well, and houses various other banking, government, and security agencies.

Monitoring, Logging, & Alerting

Several observability tools are leveraged to monitor the four golden signals of latency, traffic, errors, and saturation utilizing synthetic transactions and other technical measures to address issues before they cause customer impact. Comprehensive logging is in place for key activities along with automated alerting that initiates Spreedly’s incident response process.

Incident Response

Spreedly maintains an Incident Response (IR) policy and procedures for detecting, monitoring and responding to actual or reasonably suspected intrusions and security incidents, and reporting actual or reasonably suspected security or privacy incidents. Incident Commanders and Incident Response Teams receive annual training and participate in regular IR exercises.Problem management processes are in place to ensure post-incident review of events along with a root cause analysis is conducted with actions taken to prevent recurrence.

Business Continuity and Disaster Recovery

Spreedly reviews its business continuity plan at least annually and conducts regular tabletop exercises to address business continuity of key people, processes, and third parties. An annual disaster recovery exercise for critical technology resiliency is in place to confirm we can meet our Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

Spreedly’s card data environment (CDE) is architected in a resilient manner via multiple availability zones in multiple AWS regions.

Status Page

Customer impacting incidents along with post-mortems are posted on our StatusPage. Customers can subscribe to receive real-time incident notifications via this same link.We pride ourselves in providing at least 99.9% uptime for services related to Payment Orchestration.

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Security.txt page

Security.txt page
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Contact: mailto:security@spreedly.com
Expires: 2024-06-30T13:00:00.000Z
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